ACCEPTABLE USE POLICY.

1. Prohibited content

The following categories of content are prohibited on MavelPoint, MavelTree, and MavelCam. Posting, uploading, sharing, or otherwise making any of the following available through the Service is a material breach of these terms and may result in immediate removal, account suspension, permanent ban, and where applicable, referral to the competent authorities.

• Child sexual abuse material (CSAM) and any sexual content depicting minors.
• Non-consensual intimate imagery (NCII), including so-called "revenge" content.
• Hate speech and content that incites violence or discrimination based on race, ethnicity, national origin, religion, sexual orientation, gender identity, disability, or similar protected characteristics.
• Content that infringes the intellectual-property rights of others, including unauthorised copies of copyrighted music, photos, videos, lyrics, artwork, logos, and trademarks.
• Deepfakes and synthetic media that depict a real person without their explicit, demonstrable consent, particularly when the content is sexual, defamatory, or designed to mislead.
• Impersonation of any other person, artist, brand, label, or organisation, or false claims of representation.
• Spam, including unsolicited commercial messages, link farms, and automated mass posting.
• Scraping or any automated extraction of data from the Service that exceeds normal interactive use.
• Harassment, threats, stalking, sexual harassment, and coordinated targeting of any person.
• Doxxing — publication of another person's personal contact information without their consent.
• Content that promotes self-harm, suicide, or eating disorders without a clear safety-and-recovery framing.
• Malware, phishing, fraud, and any content designed to deceive, defraud, or compromise users.

2. Prohibited behaviour

Beyond prohibited content, the following behaviours are not allowed when using the Service:

• Probing for or exploiting security vulnerabilities outside of a documented responsible-disclosure process. Coordinated, good-faith vulnerability research is welcome — write to support@mavelpoint.com first.
• Circumventing rate limits, paywalls, or other technical controls.
• Reverse-engineering paid features or extracting the underlying business logic of the Service.
• Using the Service to send unsolicited bulk communications to other users.
• Operating multiple accounts in order to evade an enforcement action.
• Using credentials that you are not authorised to use, or sharing your credentials with anyone other than yourself.

3. Notice and action — DSA Article 16

In accordance with Article 16 of Regulation (EU) 2022/2065 (the Digital Services Act, or "DSA"), any person — whether or not they hold a MavelPoint account — may notify us of content they consider illegal by sending an email to support@mavelpoint.com.

A valid notification should include: (a) a sufficiently detailed and reasoned explanation of why the content is considered illegal, with reference to the specific law it violates; (b) the precise URL or URLs at which the content can be found; (c) the name and email address of the reporter (the reporter's identity will be kept confidential vis-à-vis the uploader unless disclosure is required by law); and (d) a statement of good-faith belief that the information in the notification is accurate and complete.

We will acknowledge receipt of a notification within 48 hours. For clear cases we aim to decide within 7 days. For complex cases (for example, contested fair-use or fair-dealing claims) we may take longer and will keep the reporter informed.

4. Statement of reasons — DSA Article 17

In accordance with Article 17 DSA, when we restrict the visibility of content, remove content, disable access to content, suspend or terminate an account, or restrict the ability of an account to make payments or to use any feature of the Service, we send to the affected user a statement of reasons setting out: (a) the type of restriction; (b) the facts and circumstances relied on; (c) where applicable, information on the use of automated means; (d) the specific provision of the Acceptable Use Policy or applicable law that was breached; and (e) information on the remedies available, including this Acceptable Use Policy's appeal procedure and any out-of-court dispute resolution mechanism.

5. DMCA — designated agent and takedown notices

MavelPoint complies with the United States Digital Millennium Copyright Act (DMCA). If you are the owner of a copyrighted work that you believe has been used on the Service without authorisation, you may send a takedown notice to our designated agent.

Designated agent: support@mavelpoint.com. We are filing our formal designated agent designation with the United States Copyright Office under 17 U.S.C. § 512(c)(2); until that designation is recorded, you may rely on the email address above as our notice contact.

Under 17 U.S.C. § 512(c)(3), a valid DMCA takedown notice must include: (1) a physical or electronic signature of the rights-holder or their authorised agent; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the material that is claimed to be infringing and information sufficient to locate it (e.g. the URL); (4) the notifier's contact information; (5) a statement that the notifier has a good-faith belief that the use is not authorised by the rights-holder, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in the notification is accurate and that the notifier is authorised to act on behalf of the rights-holder.

6. DMCA counter-notice

If your content has been removed in response to a DMCA notice and you believe the removal was incorrect — for example, because the material is licensed to you, falls within fair use, or was misidentified — you may send a counter-notice under 17 U.S.C. § 512(g).

A valid counter-notice must include: (1) a physical or electronic signature; (2) identification of the material that has been removed and the location at which it appeared before removal; (3) a statement under penalty of perjury that you have a good-faith belief that the material was removed as a result of mistake or misidentification; (4) your name, address, and telephone number; and (5) a statement that you consent to the jurisdiction of the federal court in your judicial district (or, if you are outside the United States, the federal court in the Southern District of New York) and that you will accept service of process from the original notifier.

Send counter-notices to support@mavelpoint.com. We will forward the counter-notice to the original notifier. Unless the notifier files an action seeking a court order against you within 10–14 business days, we may restore the removed material.

7. Enforcement ladder

We apply enforcement in proportion to the severity and recurrence of the violation. The standard ladder is:

• Step 1 — Warning. We notify the user, explain the rule that was broken, and ask them to remove or modify the content.
• Step 2 — Temporary suspension. The account is suspended for between 7 and 30 days. The user retains access to data export during the suspension.
• Step 3 — Permanent ban. The account is closed and the user is prohibited from creating a new account.
• Egregious violations skip directly to a permanent ban. These include child sexual abuse material, non-consensual intimate imagery, credible threats of physical harm, large-scale coordinated fraud or impersonation, and any conduct that endangers the safety of users or third parties.

8. Appeal — DSA Article 23

In accordance with Article 23 DSA, you have the right to challenge any enforcement decision — restriction, suspension, termination, or content removal — by writing to support@mavelpoint.com within fourteen (14) days of the statement of reasons.

Your appeal is reviewed by a person, not solely by automated means. The reviewing person is independent from the person who took the original decision where reasonably possible. We aim to decide appeals within fourteen (14) days. If we reverse the original decision, we restore the content or the account and remove any related strike from the user's record.

Where the appeal is not resolved to your satisfaction, you may also turn to a certified out-of-court dispute resolution body under Article 21 DSA. We will identify the relevant body in the appeal-decision notice.