LEGAL
How cancelling a paid MavelPoint plan works, when you get your money back, and how to ask for it.
This policy covers the paid MavelPoint plans — BASIC, PRO and FULL — billed monthly or yearly and sold by IPS Projects, S.L. ("MavelPoint", "we"). The FREE plan costs nothing and is not covered. Prices are in euros and include VAT. Payments are processed by Stripe.
This policy forms part of our Terms of Service (https://www.mavelpoint.com/terms). Nothing in it limits the rights that the consumer-protection law of your country gives you.
If you cancel within 14 days of the first payment of the first paid subscription on your MavelPoint account, we refund that payment in full — monthly or yearly — and you do not have to give a reason.
This 14-day refund is available once per account. It does not apply to renewal payments, to the amount charged when you upgrade, or to a new subscription started after an earlier one, except where the law of your country gives you that right.
Write to support@mavelpoint.com from the email address of your MavelPoint account within those 14 days and tell us that you want to cancel and be refunded. Any clear statement is enough.
Cancelling from the billing page of the MavelPoint app stops the renewal, but on its own it does not trigger the refund: write to us as well.
We end the subscription, your account returns to the FREE plan, and we refund the payment to the original payment method within 14 days of receiving your request.
You can cancel a paid plan at any time from the billing page of the MavelPoint app. We do not charge you again after you cancel.
The cancellation takes effect at the end of the billing period you have already paid for — the current month or year. Until then you keep everything your plan includes; afterwards your account moves to the FREE plan.
Outside the case in section 2, payments are not refunded, in whole or in part. This applies to monthly and yearly plans alike: if you cancel a yearly plan halfway through the year, you keep your plan until the end of the year you paid for, and the unused months are not refunded.
This does not affect your statutory rights, for example if the Service is not provided as described.
Upgrades take effect immediately: you pay the prorated difference for the rest of the current billing period. Downgrades and switches from yearly to monthly billing take effect at the end of the current period, and nothing is refunded for the current one.
If a renewal payment fails, we try to collect it again over the following days and you keep your plan in the meantime. If the payment cannot be collected, the plan ends and your account moves to the FREE plan.
Deleting your MavelPoint account ends your paid plan immediately. If you delete it within the 14 days described in section 2, you are still entitled to that refund: ask for it before deleting the account, or write to us afterwards from the same email address. After that period, the unused part of the billing period is not refunded.
Questions about a payment, a cancellation or a refund: support@mavelpoint.com. MavelPoint is operated by IPS Projects, S.L., a company incorporated in Spain. Your invoices are available on the billing page of the MavelPoint app.